Your Privacy Matters
Last updated: March 15, 2024
Our Commitment to Your Privacy
SignalHaven ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our business.
By using our services, you agree to the collection and use of information in accordance with this policy.
Data Collection and Usage
Personal Information
When you interact with SignalHaven, we may collect the following personal information:
- Name and contact information (phone number, email address, mailing address)
- Payment and billing information
- Device information for trade-ins (IMEI, model, condition)
- Delivery preferences and location information
- Communication records (call logs, emails, chat messages)
Automatically Collected Information
We may automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
Purpose and Application of Data
We use the information we collect for the following purposes:
- Processing orders and managing transactions
- Arranging delivery and coordinating courier services
- Processing trade-in devices and determining their value
- Providing customer support and responding to inquiries
- Verifying device compatibility with carrier networks
- Managing warranty claims and protection plans
- Sending service updates and transaction confirmations
- Improving our website and services
- Complying with legal obligations
When and How We Share Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, delivery services, and business operations
- Suppliers: Vetted device suppliers to fulfill your orders
- Carriers: Mobile network operators to verify device compatibility
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or transfer of business assets
Protecting Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at +1 917 462 9053.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please review our Cookie Policy.
Privacy Protection for Minors
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Policy Updates and Modifications
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Phone: +1 917 462 9053
Address: 2317 S 12th St, Philadelphia, PA 19148, USA