Service Agreement
Last updated: January 28, 2024
Acceptance of Terms
By accessing or using SignalHaven's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
We reserve the right to modify these terms at any time. Changes will be effective upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
What We Provide
SignalHaven provides an ecommerce platform for purchasing new and certified refurbished smartphones. Our services include:
- Sales of new and certified refurbished smartphones
- IMEI verification and carrier compatibility checking
- 12 month warranty coverage on all devices
- Same day local courier delivery in select metro areas
- Trade-in services for existing devices
- Flexible payment plans and financing options
- Optional protection plan subscriptions
Purchasing from SignalHaven
Orders and Payment
All purchases are subject to product availability. We reserve the right to refuse or cancel any order for any reason. Payment must be received before devices are shipped or delivered.
Device Condition
New devices are factory sealed and unopened. Certified refurbished devices have been inspected, tested, and restored to full working condition. All refurbished devices show minimal signs of use and include full functionality.
IMEI Verification
All devices undergo IMEI verification to confirm they are not blacklisted, stolen, or otherwise compromised. We verify carrier compatibility before sale.
Warranty Coverage and Limitations
All devices come with a 12 month warranty covering manufacturing defects and hardware failures under normal use. The warranty does not cover:
- Physical damage, water damage, or accidental damage
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear
- Software issues or data loss
- Lost or stolen devices
To file a warranty claim, contact us at +1 917 462 9053. You may be required to provide proof of purchase and return the device for inspection.
Shipping and Delivery Terms
Same day delivery is available in select US metro areas through our local courier service. Delivery fees and availability vary by location. Standard shipping options are available for other areas.
You are responsible for providing accurate delivery information. We are not liable for delays or non-delivery caused by incorrect addresses or recipient unavailability.
Device Trade-In Terms
Our trade-in program allows you to receive credit for your existing device. Trade-in value is determined based on device model, condition, and market demand. Final trade-in value is subject to device inspection and verification.
Devices submitted for trade-in must be owned by you, free of any financial obligations, and not blacklisted or stolen. We reserve the right to reject trade-in devices that do not meet our standards.
Return Policy
We accept returns within 14 days of delivery. Devices must be in original condition with all accessories and packaging. Refunds will be issued to the original payment method within 5-10 business days.
Returns are not accepted for devices that show signs of damage, modification, or excessive use beyond normal testing.
Financing Options and Terms
Flexible payment plans are available subject to credit approval. Financing terms, interest rates, and fees vary based on creditworthiness and purchase amount. You are responsible for making timely payments according to your financing agreement.
Protection Plans
Optional protection plan subscriptions provide extended coverage beyond the standard warranty. Protection plan terms, coverage details, and pricing are provided at the time of purchase. Protection plans are non-transferable and require monthly or annual subscription fees.
Legal Limitations and Disclaimers
SignalHaven is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products. Our total liability for any claim is limited to the amount you paid for the device or service.
We are not responsible for carrier compatibility issues beyond our IMEI verification process, network outages, or carrier-specific limitations.
Content and Trademark Rights
All content on our website, including text, graphics, logos, and images, is the property of SignalHaven and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
Governing Law
These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, United States. Any disputes arising from these terms shall be resolved in the courts of Philadelphia, Pennsylvania.
Contact Information
For questions about these Terms of Service, please contact us:
Phone: +1 917 462 9053
Address: 2317 S 12th St, Philadelphia, PA 19148, USA